Do you have a prescription query?
From Monday 17th May 2021 if you have a query about your medication, please contact the surgery between 12.00pm - 1.00pm and ask to speak to our Prescribing Clerk.
Please allow up to 48 hours when requesting your Prescriptions. In exceptionally busy periods (After bank holidays and some Mondays) there may be delays; if your request is urgent let us know why.
Prescriptions ordered before 11.00am are ready for after 5.00pm the next working day.
We would prefer you to complete the counterfoil side of the prescription as this reduces mistakes and also reduces waste of medication caused by people ordering all medication when only a few are required.
Whenever possible please give the exact drug names when ordering
You can order your medication by:
- Ordering Online via the link at the top of this page (registration required)
- Via Post
- At the surgery
We will not be able take telephone requests for repeat prescriptions because of the possibility or error. In exceptional circumstances such as medical emergencies and illness they may be ready a little later.
You may arrange for collection by pharmacy of your choice.
Children under 12 years old are NOT allowed to collect prescriptions from the surgery.
If you think you may need a new prescription, please make an appointment with the doctor. Our practice nurse/nurse practitioner and the local walk-in centre (Prestwich) can also offer advice for common ailments.
If you have previously been given a prescription for a straightforward condition, such as hay fever, eczema, constipation, we may be able to issue a prescription after a telephone consultation. Please ask the receptionist first to check.
Your local pharmacist should be able to give you advice for non-prescription medication, they are able to prescribe to a limited number of conditions e.g. sore throat, threadworms, nits etc.
Electronic Prescribing Service
This practice is set up for the electronic prescription service.
This means that for most patients we can send your prescription to your chosen chemist directly saving you having to come down to the surgery.
To get your prescription sent to your chosen pharmacy you can ask reception to sign you up or your local pharmacy can also do this for you.
For more information about electronic prescribing services.
For The Attention of All Pharmacies/Patients
We are aware that many community and online pharmacies are diligent in contacting patients to ascertain their requirements within seven days of ordering their next prescription. However there are several pharmacies who do not adopt this approach. This has led to patient complaints and the issue of waste medication remains a significant clinical risk and cost burden to the NHS.
As a practice we also plan to improve repeat medicines management. This includes empowering patients to take an active role in their health and care by ordering their own medication, increasing the usage of electronic repeat dispensing (eRD) via EPS and utilising online ordering.
As a practice we have taken the decision that from 1st January 2020 we will NOT accept ANY prescription requests from any pharmacy, including online pharmacies.
Please note that the collection of prescriptions from GP practices will not be affected.
Patients (or their carer, nominated family member/friend) will have to order prescriptions directly from the GP practice themselves via the one of the following methods:
- Online ordering through smartphone app or computer
- Dropping the repeat prescription request off at the GP practice
- Posting the repeat prescription request to the GP practice
The following exceptions will apply:
- Patients who are housebound who cannot order on line, or do not have a carer or representative that can order on their behalf
- Patients using a Monitored Dosage System
- Patients who have a learning disability who do not have a carer or representative who can order on their behalf
- Patients who have dementia who do not have a carer or representative who can order on their behalf
- Patients in a care home
ANY prescription request received from ANY pharmacy after the 01st January 2020 will NOT be processed. There is an expectation that pharmacies will appropriately communicate with patients, and patients should not be inconvenienced or experience undue problems due to a lack of co-operation.