Do you have a prescription query?

Do you have a query about your medication? Please contact the surgery between 12.00pm - 1.00pm and ask to speak to our Prescribing Clerk. 


Repeat Prescriptions

Please allow up to 48 hours when requesting your Prescriptions. In exceptionally busy periods (After bank holidays and some Mondays) there may be delays; if your request is urgent let us know why.

Prescriptions ordered before 11.00am are ready for after 5.00pm the next working day.

We would prefer you to complete the counterfoil side of the prescription as this reduces mistakes and also reduces waste of medication caused by people ordering all medication when only a few are required.

Whenever possible please give the exact drug names when ordering

You can order your medication by:

  • Ordering Online via the link at the top of this page (registration required)
  • Via Post
  • At the surgery

We will not be able take telephone requests for repeat prescriptions because of the possibility or error. In exceptional circumstances such as medical emergencies and illness they may be ready a little later.

You may arrange for collection by pharmacy of your choice.

Children under 12 years old are NOT allowed to collect prescriptions from the surgery.

New Prescriptions

If you think you may need a new prescription, please make an appointment with the doctor. Our practice nurse/nurse practitioner and the local walk-in centre (Prestwich) can also offer advice for common ailments.

If you have previously been given a prescription for a straightforward condition, such as hay fever, eczema, constipation, we may be able to issue a prescription after a telephone consultation. Please ask the receptionist first to check.

Your local pharmacist should be able to give you advice for non-prescription medication, they are able to prescribe to a limited number of conditions e.g. sore throat, threadworms, nits etc.

Not Registered for Online Services?

For The Attention of All Pharmacies/Patients

We are aware that many community and online pharmacies are diligent in contacting patients to ascertain their requirements within seven days of ordering their next prescription. However there are several pharmacies who do not adopt this approach. This has led to patient complaints and the issue of waste medication remains a significant clinical risk and cost burden to the NHS.

As a practice we also plan to improve repeat medicines management. This includes empowering patients to take an active role in their health and care by ordering their own medication, increasing the usage of electronic repeat dispensing (eRD) via EPS and utilising online ordering.

As a practice we have taken the decision that from 1st January 2020 we will NOT accept ANY prescription requests from any pharmacy, including online pharmacies.

 Please note that the collection of prescriptions from GP practices will not be affected.

 Patients (or their carer, nominated family member/friend) will have to order prescriptions directly from the GP practice themselves via the one of the following methods:

  •     Online ordering through smartphone app or computer
  •     Dropping the repeat prescription request off at the GP practice
  •     Posting the repeat prescription request to the GP practice

The following exceptions will apply:

  • Patients who are housebound who cannot order on line, or do not have a carer or representative that can order on their behalf
  • Patients using a Monitored Dosage System
  • Patients who have a learning disability who do not have a carer or representative who can order on their behalf
  • Patients who have dementia who do not have a carer or representative who can order on their behalf
  •  Patients in a care home

ANY prescription request received from ANY pharmacy after the 01st January 2020 will NOT be processed. There is an expectation that pharmacies will appropriately communicate with patients, and patients should not be inconvenienced or experience undue problems due to a lack of co-operation.