Complaints Policy
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the Practice Manager who will deal with your concerns appropriately. You can email us on
gmicb-bu.whittakerlanemc@nhs.net
Further written information is available regarding the complaints procedure and is available for download below. Alternatvely, you can also obtain a copy from reception. The Practice Manager looks after our complaints process, but if you feel uncomfortable discussing with them, then address your concerns to one of the Practice Partners.