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Practice Survey Reporting

Patient Survey 2018 

We decided this year to try and focus on engagement and online usage / access,  as a way of communicating with our patients and then understanding their understanding of ways to access the surgery.

We gave out questionnaires to patients over a 3 week period and obtained 367 responses, so just over 5% of our practice population.

 1. Do you access our website for Practice information and access to online services?


Yes 42%

No 58%

Increase on last year 

 2. Are you aware the Practice has a Facebook Page?


Yes  39%

No 46%

Increase on last year


 3. Are you aware of the Bury Directory? 



Yes 23%

No 77 %


Increase on last year 

 4. Are you aware of the Stay well Team available to patients over 65 Years old?


Yes 21%

No 79%

 5. How do you normally book your

Appointments at the practice?

(please circle all that apply)


o1 In person 19% (decrease to previous year)

o2 By phone 79%  (decrease to previous year)

o3 Online 39% (increase to previous year)

 6. How likely are you to recommend

your GP surgery to friends and family

if they need similar care or treatment?

o1 Extremely likely 52.5%

o2 Likely 29%

o3 Neither likely nor unlikely 13%

o4 Unlikely 2%

o5 Extremely unlikely 3%

o6 Don’t know 0.5%



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