Need to see a doctor?
Please call in to the surgery or telephone (0161 773 1580) to book an appointment, alternatively patients can now book online by completing the online registration form (please see below for further details).
The receptionists are here to help you, therefore they may need to ask you the reason for a consultation in order to ensure you see the appropriate clinician as the practice offers a number of options for appointments. If you have recently been seen by a Doctor you may not need to book a review, please check with reception first.
Any information shared with our receptionists is done so in the strictest confidence and we offer a degree of privacy in a separate room if your enquiry is sensitive.
You have the right to be treated courteously, and our receptionists also have a right to be treated courteously by you. Please respect the privacy of other patients by standing well back from the reception desk until it is your turn.
Because of the training status of this practice it may not always be possible to see one of the GP Partners for every appointment, we are not able to offer an option to guarantee seeing the same doctor every time you attend the surgery. All patient records are computerised which ensures that whichever Doctor you see they will have up to date information about your medical history.
- Booking Appointments Online
Patients may book Face to Face consultations online, Access the online appointment system(please ensure that you have registered for online services).
To register for online services (which gives access to appointments and enables you to order your repeat prescriptions) please fill in the online form here, you will then receive an electronic letter to your registered email address (Please ensure that you check your Inbox and Junk Mail Box regularly for the letter).
Once you have received your letter simply follow the 'How to Complete your Registration Guide'. Remember there is no need to register more than once, registering online will include access to online appointments and repeat prescriptions.
Patients are advised that in order to activate and access your Repeat Prescriptions online, photographic proof of identification will need to be presented in person at your GP Practice.
Should you experience any problems please refer to the 'Patient Frequently Asked Questions' Guide.
- Advance Booking - If you don’t need an appointment within two working days, you also have the option to book up to 1 week in advance usually from Friday for the following week.
- Telephone Consultations - we offer daily telephone consultations which can be booked up to a week ahead via reception. We also use our telephone consults as a way of triaging patients and you may be asked to attend the surgery for a face to face consult if the clinician feels it is required.
Alternatively you can phone NHS Direct on 111 or visit their website at www.nhsdirect.co.uk
- Nurses - Nurses based in our practice treat patients for a wide range of common conditions. You can expect to see a nurse within 5 working days.
- Urgent cases -are always seen on the day but you may have to speak to a doctor or nurse before an appointment is given to you.
- Non-urgent -If your condition is non-urgent, you can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular GP, and it may be better to see another doctor first.
- Walk in centre - Many illnesses can be assessed and treated at the Prestwich Walk in Centre
- Care at the chemist - The chemist is able to deal with many minor illnesses and complaints
- Home visit - For the housebound only
For advice, many minor ailments can be treated at the chemist or at Prestwich Walk-in Centre. Many conditions can also be dealt with on the telephone a more time efficient method for both patients and doctor
Why might it be difficult to get an appointment
- The surgery is particularly busy on Mondays and Tuesdays especially during the winter months.
- If your appointment is not urgent, try to book on a less busy day after 10.30am.
- You may be asked to leave your telephone number to speak to a doctor if an appointment is not available.
- Last month many patients failed to turn up for their appointments. If you let us know as soon as possible you can't attend your appointment, we can then make it available for another patient.
- If we can’t offer you an immediate appointment, we may phone back to offer you a cancellation slot.
- Those patients who don't attend prebooked appointments will receive a letter to remind them of their responsibility to cancel. If they continue to do this they will be asked to find another GP practice.